Sign-in sheet saves the day…
True story: One of Karen’s Medicare patients, upon receiving an EOB, called Medicare & denied being in her office for a particular date of service. This triggered an audit threat (potential fines,...
View ArticleKeeping in touch between visits
One of the myriad items that differentiate practices with high patient retention rates is how physicians interact with patients between office visits. Doctors can & do take technologies to such...
View ArticleECLIPSE & ODBC: Under the Hood
From 1985 through 1999, ECLIPSE had a proprietary database – designed by me. Performance was as much as 1000 times faster than competitive products. (I received research credit for some of these...
View ArticleSize Matters
Today, we’ve been receiving calls from doctors who are ready to panic. Here’s an excerpt of the email from their software vendor: “After months of effort in an attempt to survive the ongoing economic...
View ArticleWhat happens when the lights go out?
The email excerpt below was sent to physician clients by a cloud based, ONC-ATCB certified company that recently decided to halt business operations: “After months of effort in an attempt to survive...
View ArticleEvaluating Chiropractic Software: Practice Management Expertise
In 2012 & 2013, ECLIPSE once again topped independent surveys by multiple state chiropractic associations. You can read about one of those surveys here. The other was conducted by the North...
View ArticleICD-10: What you need to know now…
So… a guy walks into a lamppost… and it turns out there’s an ICD-10 code to describe his encounter: W22.02XA! Would you even admit that to the doctor? I did that once as a teen and would never tell a...
View ArticleAuditors Are Actively Looking For Documentation Shortcuts
Technology can make clinical documentation faster & more efficient. But beware the temptation – even when the means are at hand – to take these time saving ideals too far. There may be...
View ArticleThe Growing Chiropractic Practice: Stop Losing Existing Patients!
It’s amazing how easy it can be for major practice management features within ECLIPSE to fade into obscurity as the decades roll by — even when those features are as relevant now as they were way back...
View ArticleChiropractic Audits & Malpractice: Backups to the Rescue
Irony? I was well into editing this blog entry before being contacted last week by a DHHS Special Agent involved in a NYC investigation. One of my final suggestions — during a conversation that...
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